A Fresh New Concept in Hotel Training

Bottom line, most on line Hotel Training is boring, painful, tedious…well you get the point…The problem is that most Hotels look at Hotel Training as a “check the box” function.  Is the employee in compliance?  Yes or No.

If the outcome is simply Yes/No, then there is no incentive to actually teach anything so who cares if the on line Hotel Training Curriculum is crap.

The Fresh New Concept in Hotel Training… Results Based Hotel Training

Here’s how it works….

Step 1:  Identify Your Audience

Example:  Restaurant wait staff

Step 2:  Identify Your Desired Result

Example:  Increase revenue in your restaurant

 

Step 3: Identify the WIIFM (what’s in it for me) factor for your students

Example:  If you take this course, you will increase the amount your receive in tips

Step 4:  Measure the Results

Example:  Waiters who took this on line Hotel Training Course were able to increase their sales by an average of X% and their tips by an average of Y%.

Don’t over think this!  Were talking 3rd grade math here.  After you achieve your desired results from your training, tell everyone you know (and those you don’t) about the results of your on line Hotel Training.

So let’s get to work on your Results Based Hotel Training Course!

Develop real life scenarios in your training.  Have your highest performing wait staff develop best practices for communicating with customers. Once best practices are identified, communicate them in a fun interactive manner.  Maybe you shoot a short video of a wait staff/customer interaction.  You can also create animated interactions by using the many animation software programs available. We love Xtranormal.  Click here to see examples

http://www.cogentys.com/category/animation/

All of these interactions can be created in one of the many Authoring Tools available on the market today.

We work with and like these….and they are all available on a free trial basis

Articulate

http://www.articulate.com/

Captivate

http://success.adobe.com/en/na/sem/products/1110_2800_captivate.html?sdid=EQFQM&skwcid=TC|1026688|captivate||S|e|11962854862

Claro

http://www.dominknow.com/

I hope you found this post helpful.  If you have questions, drop me an email john.lawrence@cogentys.com or give me a call at 323 466 6806

John