A Fresh New Concept in Hotel Training
Bottom line, most on line Hotel Training is boring, painful, tedious…well you get the point…The problem is that most Hotels look at Hotel Training as a â€œcheck the boxâ€ function. Â Is the employee in compliance? Â Yes or No.
If the outcome is simply Yes/No, then there is no incentive to actually teach anything so who cares if the on line Hotel Training Curriculum is crap.
The Fresh New Concept in Hotel Training… Results Based Hotel Training
Hereâ€™s how it works….
Step 1: Â Identify Your Audience
Example: Â Restaurant wait staff
Step 2: Â Identify Your Desired Result
Example: Â Increase revenue in your restaurant
Step 3: Identify the WIIFM (whatâ€™s in it for me) factor for your students
Example: Â If you take this course, you will increase the amount your receive in tips
Step 4: Â Measure the Results
Example: Â Waiters who took this on line Hotel Training Course were able to increase their sales by an average of X% and their tips by an average of Y%.
Donâ€™t over think this! Â Were talking 3rd grade math here. Â After you achieve your desired results from your training, tell everyone you know (and those you donâ€™t) about the results of your on line Hotel Training.
So letâ€™s get to work on your Results Based Hotel Training Course!
Develop real life scenarios in your training. Â Have your highest performing wait staff develop best practices for communicating with customers. Once best practices are identified, communicate them in a fun interactive manner. Â Maybe you shoot a short video of a wait staff/customer interaction. Â You can also create animated interactions by using the many animation software programs available. We love Xtranormal. Â Click here to see examples
All of these interactions can be created in one of the many Authoring Tools available on the market today.
We work with and like these….and they are all available on a free trial basis
I hope you found this post helpful. Â If you have questions, drop me an email firstname.lastname@example.org or give me a call at 323 466 6806